Maintenance
General Maintenance and Emergency Repairs Procedure
General Maintenance
List of Services
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Submit a maintenance request on your tenant portal.List Item 1
- If you do not have access to your tenant portal, the request will need to be submitted in writing.
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Maintenance request should include the following:List Item 2
- The issue (Ex: Stove, Window, Door, Etc.)
- The location (Ex: Master bedroom window, Front door, Etc.)
- Any notes that would be helpful to the contractor, including photos if possible
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The contractor will reach out to you.List Item 3
- The contractor will reach out via phone, text or email to schedule the work.
Emergency Repairs
List of Services
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In an emergency, please contact us immediately.List Item 1
- In an emergency, please call our office at 651-484-0679 to report the issue. If it is after hours, please be sure to listen to the voicemail message for the 24-hour emergency repair phone number
- Please note fire, flood, no heat, or any issue that poses a health or safety risk are considered an emergency. All other maintenance request should be submitted on your tenant portal or in writing.
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Emergency repairs should not be submitted on your tenant portal.List Item 2
- Please follow the instructions above to report the issue.
Miscellaneous
List of Services
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Gas smell:List Item 1
- Please call the gas provider.
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Downed power lines or electricity disconnected to property.List Item 2
- Please call the electricity provider.
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No Power:List Item 3
- Check circuit breaker or fuse box
- Do neighbors have power?
- Unplug the last this you plugged in and reset the circuit breaker
- Check GFCI button on outlet (usually found in the bathroom and kitchen)
- Call electric service provider to make sure it’s not an external issue
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Locked out:
- During office hours, you can call the office to pick up a copy of your key
- After hours, call a locksmith
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Frozen Pipes
- Open cabinet doors, place fan in front of pipes to circulate warmer air
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Leaking and burst pipes:
- Turn off water
- Place bucket to catch water to avoid damage or turn off water to the house
- Is it coming from the drain or main pipe (source)?
- Contact the office immediately for a repair
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Sink/tub/drain backed up:
- Do not use Drano or bleach
- Plunge
